When purchasing a home from Fall Creek Homes as part of our contract we agree on the Fall Creek Homes Limited One Year New home Warranty Agreement. That warranty, and the governing Fall Creek Homes Warranty Manual, speak to the terms of the ‘what’ and ‘how’ is covered. If you have further questions please first refer to those documents.

Home maintenance can be a number of things: paint touchups, caulking touchups, furnace filter changes, and etc. Who should you contact? Well, that is for you to decide. Fall Creek Homes is not a home maintenance company and our warranty does not cover those items. If a home project feels too big for you please feel free to contract any local contractor that you trust.

Winter months in Southeast Idaho can vary greatly. We often experience snow, wind (combine the two and you have a blizzard), and of course mid-winter thaws. Rest assured that Fall Creek Homes adheres to all building and roofing standards, however, no home – new or old – is impervious to weather. Take great care to ensure roofs are clear of snow drifts and ice dams. Double check rain gutters and spouts to ensure they are also flowing freely and away from the foundation. Tend to your attic space. Modern roofs are vented per code requirements. Those vents are not complete barriers to the outside elements when put up against blowing and drifting snow. Your home warranty does not cover weather events, damage from weather events, nor lack of homeowner preventative maintenance.

Fall Creek Homes does not warrant nor guarantee the quality of well water. Neither Fall Creek Homes nor any well driller can predict or know what kind of water a well will produce. Abiding by best practice Fall Creek Homes ensures the water pump to be off the bottom of the well. What any new well needs is time to develop. Running your well (from your exterior hydrant and through a hose to a safe location) for a substantial amount of time will allow the well to develop and clean itself. Water treatment is also recommended, and the extent of which can be determined by each individual homeowner.

Fall Creek Homes strives to maintain high quality customer service. Once a request has been made we make every effort to respond to that request within one business day. We always try to ensure a timely solution to all warranty requests, however, we ask that you please bear in mind that schedules do often present a conflict. Knowing this we always intend to complete warranty work orders within 30 workdays unless you are unavailable for access.

Warranty claims need to be submitted in writing. For your convenience we have the contact form below.

Genuine emergencies should be dealt with swiftly. If you are experiencing no water, heat, or electricity during business hours please give us a call before submitting your written warranty claim. After hours emergencies can be handled by the appropriate contractor with whom you can contact directly. Please see the contractor provided to you at time of contract for names and phone numbers.